Frecuently Asked Questions

Customers

What is eBilling?
Does eBilling provide legal invoices?
Why should I change to eBilling?
What do the eBilling applications offer?
How can I register in eBilling?
What is the procedure for sending invoices?
What are the available formats to download the invoices?
How can I request the modification of my eBilling method?
For further information, please send us an email to einvoice@ecobill.com with your question.

Suppliers:

Contact details of my account manager.
How do I register in e-billing?
How should I invoice?
Postal details for sending physical invoices.
Access to the Supplier Finance Web.
Request modifications in bank/contact details.

What is eBilling?

It is an electronic invoice properly authorized and approved by the sender of the contents. Thanks to the certified electronic signature, it is a legal document.

Because the invoices meet the entire legal requirements of each country, they are recognized by the different countries’ legislations.
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Does eBilling provide legal invoices?

eBilling is equivalent to paper (traditional) invoices. eBilling consists of the transmission of invoices between the sender and the receiver (Client) through an electronic virtual platform.

These invoices meet all the legal normatives that apply. Depending on the country, the eBilling framework may be more or less demanding. In any case, the eBilling partners ensure that the electronic invoices are equivalent to the paper ones.
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Why should I change to eBilling?

Simplification in the reception, classification and filing of invoices.
Greater ability to manage invoices.
Quicker reception of invoices with a legal electronic format.
Elimination of incidents generated by postal errors, avoiding risks of lost or misplaced invoices, among several others.
Automatic process of purchasing invoices with a derived decrease of errors in comparison to manual processes.
Historical invoicing records for up to 6 years.
Integration of invoice files into your system.
Becoming environmentally friendly at no extra cost.

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What do the eBilling applications offer?

To carry out searches by invoice number.
To carry out advanced searches for invoices.
To select different formats for downloading the invoices.
To set a file for working with it later on.

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How can I register in eBilling?

You can request to register in eBilling through:

Booking web pages.
On the webpage www.ecobill.com
Sending your request to the email: einvoice@ecobill.com

Once you have been registered, you will receive a notification with the necessary information explaining how to access the eBilling platform, as well as the link to access the application.

Should you like to receive any further information about the steps to register in this service, about its advantages, or you have any other enquiry related to the registration process and the application, please do not hesitate to contact us at the following email: einvoice@ecobill.com
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What is the procedure for sending invoices?

An electronic mail will be sent to your email account containing the invoices in “pdf” format.

You will also be able to access to a website where you can request and display all your invoices in a wide range of formats.
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What are the available formats to download the invoices?

Invoices can be downloaded in xml, xls (Excel), zip, pdf, or in a customized format (Your own format in csv, txt, xls).
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How can I request the modification of my eBilling method?

If you are already registered in eBilling and would like to modify the periods on which you receive your invoices, or you would like to request those to be sent to you individually by reservation or grouped, you can requested these changes sending an e-mail to: einvoice@ecobill.com
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For further information, please send us an email to einvoice@ecobill.com with your question.

To prioritize your queries, kindly always write in the subject the question that you want us to answer. Otherwise, the issue will be solved by arrival order.

The possible issues you may want to be solved by our eBilling team are:

User Blocked.
Missing invoices.
The website does not work properly.
User does not work.
You are not receiving invoices.

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Contact details of my account manager.

You can find your account manager contact details in every mail sent to you. They can also be found at the Supplier Finance Web by simply selecting the Tab "Suppliers Data", followed by the option Contact Manager.
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How do I register in e-billing?

To register in E-billing you have to send a ticket through the Supplier Finance Web.

Your account manager will answer your ticket once you have been registered.

After that you will receive an email indicating the steps to get activated in order to use E-billing.

It takes no more than 48 hours!
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How should I invoice

The invoices that you send us must include the following compulsory fields:

   · Invoice Number and date.
   · Amount and currency.
   · VAT Information of the company, which issues the invoice (your company)      and VAT data of the invoice's receiver (our company).
   · Booking number to which the invoice refers. Please, keep the structure:
     000-00000000.
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Postal details for sending physical invoices.

Depending on you geographical area, you have to post us the invoices to different PO Boxes.
See PO boxes Available.
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Access to the Supplier Finance Web.

You can register through the option "User Registration" in the Extranet´s main page. There, you will be asked for your Supplier ID in the field User ID.

If you want to Access to the self registration page, please click here.

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Request modifications in bank/contact details

You can edit your contact details by sending us the completed application Form that can be found in the Supplier´s Extranet under the section Supplier Data.

If you are not yet registered in the Supplier´s Extranet, you can register here, informing of you Supplier ID in the field User ID.
On the other hand, you can also contact your current account manager to ask for the application form, in order to request the modifications in your account.
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